“It’s the little things that count”. That was the tent card in my room at the Crowne Plaza hotel in Gurgaon, India. I couldn’t agree with them more – especially since they delivered on their promise. The hotel was my last stop on a several week trip to India staying at one of the better hotels in each destination which sometimes was barely three star. So the details on my final stop were especially welcome – from Dead Sea Salts for my bath and every other bath and toilet amenity you can think of to preparing a boxed breakfast to go since my departure was before the restaurant opened.
During my trip I experienced other notable and original touches and amenities that will surely remain top of mind long after I’ve departed which should be every hotel’s goal. In the Taj Mahal Palace Hotel in Mumbai it was the manicure kit complete with nail polish remover, nail clipper, emory board and cream and oil delivered on a tray with rose petals and a hammered brass bowl.
When the laundry was returned, a sachet bag graced the top of the linen cover.
Then in New Delhi on the club floor at the Taj Palace Hotel they sent a mini-facial treatment kit.
Even a three star hotel in a rural village, the Dera Village Retreat, staged a dance presentation complete with popcorn and saris on loan for the women and a turban for the men.
These kind of details and hotel amenities go a long way not only in making memories for guests and giving value add, but creating long term fans plus generating word of mouth and oftentimes press coverage. So Crowne Plaza. It IS all about the details.
Posted By:
Karen Escalera 
Tue, 17 Nov 2015 
